As Customer Success Manager, you'll be responsible for leading our charge to ensure
our users have an exceptional experience by optimizing Salesforce functionality and
potential add-ons as well as working with our innovation and product teams to create
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scalable self-service opportunities for all account-related activities, training, and other
manual activities that we have today. In addition, you’ll lead the charge by adopting
Chat, Chatbots and other on-demand tools for Mid-Market customers. You'll lead a
team of shared services customer success reps and work closely with cross-functional
teams to develop and implement strategies that drive a robust digital strategy,
customer satisfaction, retention, and growth which will be measured by KPIs as well
as work deflection measures.
Requirements to apply:
- Mexican Nationality
- Strong Salesforce skills specific to process automation and workflows
- 5-8 years relevant experience in a B2B account management or service delivery role
REMOTE POSITION.
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
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